These Terms of Service ("Terms") govern your use of VoiceAI, a service provided by Nadrel Technologies. By signing up or using the Service, you agree to these Terms.
1. The Service
- VoiceAI provides AI-powered voice receptionist services for businesses. The Service answers phone calls, collects caller information, and books appointments on your behalf.
- We provide a dedicated phone number, AI conversation handling, a WhatsApp confirmation system, and a client dashboard for each subscribed business.
- The AI is designed to handle appointment booking and common business enquiries. It is not a substitute for human judgement in complex or sensitive situations.
2. Account Registration
- You must provide accurate and complete information when creating your account.
- You are responsible for maintaining the security of your login credentials.
- You must notify us immediately if you suspect unauthorised access to your account.
- We reserve the right to suspend accounts that provide false information.
3. Subscription and Billing
- VoiceAI is offered on monthly subscription plans. Pricing is listed on our website and communicated at signup.
- Subscriptions auto-renew monthly unless cancelled before the renewal date.
- Calls beyond your plan's monthly limit may incur additional per-call charges, which will be communicated in advance.
- We accept payment via bank transfer, UPI, and other methods communicated at signup.
4. Acceptable Use
- You agree to use the Service only for legitimate business purposes.
- You must not use VoiceAI to deceive callers, collect information fraudulently, or impersonate another business.
- You are responsible for complying with TRAI regulations and applicable Indian telecom laws regarding automated calls.
- You must not attempt to reverse-engineer, copy, or resell the Service.
5. Data and Privacy
- As a business client, you are the data controller for your customers' personal information collected via VoiceAI.
- You must have a lawful basis to collect customer data and inform callers that their call may be recorded.
- We act as a data processor on your behalf. Our data practices are described in the Privacy Policy.
- We will not use your customers' data for any purpose other than operating the Service.
6. Service Availability
- We target 99.5% uptime but do not guarantee uninterrupted service.
- Planned maintenance will be communicated 24 hours in advance.
- We are not liable for downtime caused by third-party services (Exotel, Sarvam AI, etc.) or internet infrastructure.
7. Limitation of Liability
- VoiceAI is not liable for missed appointments, lost business, or any indirect damages resulting from use of the Service.
- Our total liability to you in any month shall not exceed the amount you paid for the Service in that month.
- We are not responsible for incorrect information provided by callers.
8. Termination
- You may cancel your subscription at any time. Service continues until the end of the current billing period.
- We may terminate your account if you violate these Terms, with or without notice.
- Upon termination, your data will be retained for 30 days and then permanently deleted.
9. Governing Law
- These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts in Amritsar, Punjab.
10. Contact
- For questions about these Terms, contact us at hello@voiceai.in or: Nadrel Technologies, SCO-11, 2nd Floor, District Shopping Complex, Ranjit Avenue, Amritsar – 143001, Punjab, India.